Client Agreement
This Client Agreement (the “Agreement”) sets out the terms on which TOKENSDESK provides you access to its trading platform and services. By ticking the acceptance box at sign-up you accept this Agreement electronically — that acceptance is your electronic signature and is binding.
A. Contracts for difference (CFDs)
TOKENSDESK offers real CFD trading. A CFD is a leveraged contract whose value tracks an underlying market (such as a cryptocurrency); you do not own the underlying asset. Positions are opened and closed at market prices and settled in cash.
B. Risk acknowledgement
You understand that CFD trading is high-risk and that losses can equal, and in fast-moving markets exceed, the amount invested. Leverage magnifies both gains and losses. Past performance is not indicative of future results.
C. Leverage & margin
Positions require margin = position value ÷ leverage. If your margin level reaches the margin-call threshold you are warned, and at the stop-out threshold positions may be closed automatically to limit further loss. You accept automated stop-out as a risk control.
C1. Negative-balance protection
You cannot lose more than the funds in your trading account. If a market gap, suspension or other fast move closes your positions at a loss greater than your account balance, the shortfall is absorbed by us: your balance is set to zero and you are never asked to pay a negative balance. The write-off is recorded in your trade history as an account adjustment. This protection applies to the trading account only and does not entitle you to any refund of losses within your balance.
D. Execution
Orders are filled at the live bid/ask. Slippage, gaps, requotes and latency may affect the price at which orders execute, as in any live market.
E. No fiduciary duty / no advice
TOKENSDESK does not act as an adviser or fiduciary to you and gives no personal recommendations. You trade on your own judgement. Nothing on the platform is investment, financial, legal or tax advice.
F. Funds, deposits & Trading Credit
You are responsible for the funds you deposit. Deposits and withdrawals are processed in accordance with our funds and AML policy, and withdrawals are paid only to accounts or wallets that belong to you. Trading Credit is a non-withdrawable promotional bonus that adds to buying power only, and may be adjusted or removed to correct errors or abuse.
G. Fair dealing
You agree to trade in good faith and not to abuse pricing, latency or bonuses, and not to open more than one account to manipulate pricing, challenges, tasks or the leaderboard. TOKENSDESK agrees to apply its rules and pricing consistently and transparently.
H. Data & privacy
Your personal data is processed in accordance with our Privacy Policy. You may request access to, or deletion of, your data as described there.
I. Identity verification
Access to certain features may require identity verification. You agree to provide genuine identity and address documents when asked, as set out in our AML & KYC Policy.
J. Suspension & termination
Either party may end this Agreement at any time. TOKENSDESK may suspend or restrict access for breach of this Agreement or suspected abuse or financial crime.
K. Eligibility & restricted jurisdictions
I confirm I am at least 18 years old, act on my own behalf, and am not resident in, located in, a citizen of, or acting from any jurisdiction in which TOKENSDESK is not authorised to offer the Services, including the United States of America, its territories and possessions, or as any US person as defined under US law. I understand that TOKENSDESK maintains a list of restricted jurisdictions which is not published in full, that it is applied when I register and on an ongoing basis, and that the registration form will tell me if the country I select is restricted.
I further confirm I am not subject to sanctions administered by the Australian Government, the United Nations, the United States, the United Kingdom or the European Union. I will notify TOKENSDESK within 30 days if I move to a restricted jurisdiction. I understand that concealing my location — by VPN, proxy or false address — is a material breach, that my positions will be closed at the prevailing market price and my remaining balance returned to source, and that where sanctions law requires funds to be frozen instead, TOKENSDESK must comply with that law.
L. Regulatory & governing terms
This Agreement is read together with the Terms & Conditions, the Privacy Policy and the AML & KYC Policy, and is governed by the laws of New South Wales, Australia.
Electronic acceptance
You accept this Agreement electronically at sign-up by ticking the acceptance box. That action constitutes your signature. A copy of this Agreement, stamped with the date and time you accepted it, can be downloaded at any time from Settings → Legal documents → Download Client Agreement.